Run sales, bookings, suppliers, invoicing and payments from one travel operations system.
Travel Ops holds the full booking lifecycle: lead management, quotations, bookings, supplier coordination, payments, commissions, and control.
Travel Ops: how the work runs
From first enquiry to confirmed booking and paid invoice, in one system.
Without one system
- Chat thread
- Spreadsheet
- Accounts book
In many agencies, one booking lives in a chat thread, a spreadsheet, an inbox and an accounts file that never agree.
With Travel Ops
- Leads & quotationsSales
- BookingsOperations
- SuppliersOperations
- Invoicing & paymentsFinance
The booking shown is an example. Travel Ops is in beta with travel teams; it is not yet generally available.
Travel businesses grow faster than their back office can keep up.
Manual tools work early. They break down as lead volume and booking complexity rise: slow quoting, delayed approvals, poor supplier visibility, and weak confidence at month end.
- Operational fragmentation
- One booking lives in a chat thread, a spreadsheet, an inbox, and an accounts book that never agree.
- Commercial leakage
- Commissions, margins, and refunds are tracked by hand, so money goes missing between quote and close.
- Management blind spots
- Nobody can see the whole pipeline, so problems surface after the trip instead of before it.
A travel operations stack built around conversion, delivery, and control.
Travel Ops centralizes the booking lifecycle into one operating system.
- Lead capture and pipeline
- Capture and qualify enquiries, then work them through one pipeline.
- Quotation workflow
- Build commercial proposals from the enquiry, not from scratch.
- Bookings
- Confirm the booking and keep its record in one place from then on.
- Supplier sourcing
- Choose vendor rates or manual costs per booking line, with approvals where margin or cost needs a second look.
- Customer payments
- Logged, with proof files attached where available, and confirmed by an approver before the booking is treated as paid.
- Commission calculation
- Agent commission worked out per booking and per month from the declared margin.
- Roles, approvals and audit
- Configurable roles and approvers, per-user access controls, append-only journals on bookings and invoices, and a revision history and audit log on quotations.
Built for travel businesses that want to grow without operational chaos.
A fit for
- Scaling travel agencies with rising lead volume and booking complexity
- Package and booking operators coordinating many suppliers per trip
- Operators who want finance to see the same booking that operations sees
Not a fit for
- A lightweight contact manager for a small, simple list
- A consumer booking engine or online travel agency storefront
From lead capture to paid invoice in one connected system.
Capture and qualify leads
Every enquiry enters the same pipeline with the same record.
Create commercial proposals
Quotations are built on the enquiry and carry its reference.
Confirm, source, and document
The booking, its suppliers, and their confirmations stay attached.
Get paid with control
Customer payments are confirmed on the booking and commissions are calculated from it.
Common questions
Is Travel Ops just a CRM?
No. A CRM holds contacts and conversations. Travel Ops carries the whole booking: the enquiry, the quotation, the confirmed booking, its suppliers, its invoice and its payments, as one record.
Is it only for one kind of travel business?
It is built for travel agencies and package and booking operators. An organisation can run several branches in the same system, each with its own currency, time zone and branding.
Why is commission logic part of the product?
Because commissions are where travel margins leak. Handling them inside the booking workflow, rather than in a spreadsheet afterwards, is the point.
What does the beta involve?
Travel Ops is currently being tested with travel teams. Tell us about your agency and we will reply about the beta and arrange a walkthrough.
Interested in Travel Ops?
Share how your bookings run today. We will review the fit and agree the next step with you.