Turn conversations into orders a team can work.
SocialOS is being shaped as one workspace for conversations, customer data, orders, and campaign insight. It is in development and not yet available.
Fast-growing commerce teams outgrow fragmented inboxes long before they outgrow demand.
Conversation tools, campaign tools, order systems, and reporting are disconnected. The result is slower replies, weaker attribution, and expensive scaling.
- Fragmentation
- Every channel has its own inbox, and none of them knows about the order.
- Attribution
- Campaign spend and the orders it produced are reconciled by guesswork.
- Operational drag
- Each new channel adds people instead of adding throughput.
One commercial workspace for acquisition, conversion, and retention.
The planned scope of the first release. Nothing here is available yet.
- Unified inbox
- Conversations from connected channels in one queue.
- Customer records
- One timeline per customer across channels and orders.
- Sales workflow
- Conversations become orders with a state a team can work.
- Campaign intelligence
- Orders attributed back to the campaign that produced them.
- Management visibility
- The pipeline, response times, and conversion in one view.
- Assisted analysis
- Planned: AI-assisted recommendations drawn from the above.
Built for commerce teams where growth depends on fast, high-quality conversations.
A fit for
- Commerce brands selling through social and messaging channels
- Growth teams that need to see which campaigns turn into orders
- Operators scaling conversation volume faster than headcount
Not a fit for
- Low-volume teams whose needs are met by a shared inbox
- Anyone who needs a product today: SocialOS is in development
From disconnected channels to one measurable operating layer.
Connect communication channels
Bring the channels you sell through into one inbox.
Map customers and sales flow
Define the states a conversation moves through on its way to an order.
Sync marketing data
Connect campaigns so orders can be attributed.
Operate and optimize
Run the queue, measure it, and improve it.
Common questions
How is this different from a shared inbox?
A shared inbox stops at the message. SocialOS is built to carry the conversation into a customer record, an order, and the campaign that produced it.
Is AI part of the plan?
Assisted analysis is part of the planned platform. It is not the foundation: the inbox, customer records, orders, and attribution come first.
Who is the early release for?
Commerce teams with real conversation volume who want to help shape the first version. Leave your details and we will write when there is something real to show.
Want to hear about SocialOS first?
Leave your details and what you would want it to solve. We will write when there is something real to show.